Why VoIP for Business?
Voice over Internet Protocol (VoIP) technology refers to a series of transmission capabilities that make communication over the Internet a possibility. VoIP, colloquially known as Internet telephony, converts voice vibrations to compressed digital signals that translate to Internet Protocol (IP) packets. These IP packets are then transmitted and converted to a regular telephone signal if the user has a regular telephone. In essence, VoIP allows computer users and businesses to make telephone calls from a desktop computer equipped with a VoIP phone. Internet telephony offers services and benefits unparalleled by traditional phones.
Internet telephony does more than increase savings by lowering costs. It also enables the user to integrate software programs, such as e-mail, e-fax, and remote conferencing over the Internet via the telephone. In other words, a VoIP user can speak to somebody over the phone while accessing other applications, including the Internet simultaneously. VoIP users can take their adapters anywhere, making it possible to hold telephone conversations at venues that offer an Internet connection. An increase in mobility assists individuals who are always on the move, especially corporate employees who are required to travel. Long distance VoIP calls are also relatively cheaper than traditional cell phone calls.
Voice over Internet Protocol (VoIP) technology can increase the overall productivity of an organization by allowing their employees to multi-task without interruption. It also allows the organization to allocate funds usually spent on traditional phone bills to other aspects of the business. VoIP also allows users to attach documents, conduct virtual meetings, and share data via video conferencing. VoIP technology has also enhanced voice clarity to make it indistinguishable from traditional telephony. Earlier VoIP versions produced distorted phone calls, lagging transmission, and dropped calls. The change in VoIP technology has made it more appealing to businesses and corporations who do not want to deal with previous bugs.
With a VoIP system, you can still use your conventional phone and a VoIP converter or VoIP telephone adapter. A VoIP converter looks like a USB memory stick, which you can easily plug onto any computer. A VoIP converter will sense signals that are emanating from traditional or analog phones, and such signals will be converted to digital data that can be routed over the Internet. A computer must be turned on for the service to work. A VoIP system will also allow you to acquire your own VoIP number, so no matter where you are traveling to, just as long as you have a high speed Internet connection, you are capable of receiving phone calls to your same number.
Aside from making phone calls, you can also conduct videoconferencing calling through your VoIP phone. This allows you to stay in touch with your co-workers and clients to discuss important deals, affairs, meetings, files, documents, agendas, no matter where you are. Even while you are abroad attending to meetings, you still have the capacity to attend other important meetings in the home office without having to worry about being physically present.
VoIP installation requires little technical know-how. In fact, the easy installation process and mobility of the VoIP system offers a high advantage over traditional telephones. For instance, businesses no longer require separate cabling for traditional telephone systems. It also cuts down on cluttering and fire hazards associated with extra electrical wires. The scalability of the VoIP infrastructure makes it easy to add new components with minimal hassle. Since the transfer of voice to digital signals occurs using software instead of hardware, it makes it easier to alter and maintain the entire system. All of these features make Voice over Internet Protocol (VoIP) technology a popular choice among businesses, especially for those lacking computer-savvy personnel.
VoIP technology combines and stores data onto one single network. This increases the manageability, cost-effectiveness, and productivity for businesses that need reliable communication. Businesses can also invest in wireless VoIP technology to make low-cost calls from any place that offers Wi-Fi, such as cafeterias, book stores, hotels, airports, and a variety of other locations.
Highly-flexible technology like Hosted VoIP help you keep realistic buisness projections, whether 5 or 10 years from now. When the time comes to open a new branch office, or need to provide remote communications, or just need to prepare for a spike in demand around the holidays, it’s quick and easy to scale up without any disruption to your business. In addition the system has the ability to add or remove the number of calls your system can receive.
This allows you to add additional line during tax time or when you are running special programs. And turn them back or route them to a regional office.
It will also give you the option to allows routing decisions based on the time and date, multiple schedules can be configured, as in the case of departments with different hours of operation.
Set up inbound call center with out any additional equipment thur the use of call queus.
Call queues are used to route calls in a first in first out manner to the appropriate extension or group. These extensions can be agents logged into the system
Commercials on can be played while someone is on hold, Multiple commercials on hold may be uploaded to your system, and can be unique based on location or queue.
The ability for your employees to work from anywhere will keep you running year round.
Save from day one on your monthly communications service fees. You can say goodbye to phone system , the telephone lines,the music and sales on hold devices, because with a Hosted VoIP solution,all you need are VoIP telephones and a data connection. That’s right, no expensive boxes or systems required. Unlike the complex traditional phone systems that sit in a closet and when something is wrong you have to call for a technican. Hosted VoIP requires very little IT support or training to administer. You can quickly add users, delete users, enable additional features all without additional support or staff.
Imagine the financial freedom when you have tons of extra revenue to invest towards growth. Other than phones, there are no capital expenditures to depreciate over time. Which means it comes off of your books. All you have is an affordable monthly service fee that connects your business and employees to a host of capabilities that dramatically improve productivity.
Once you see all of the advanced features and functionality that are available from a Hosted VoIP system, you’ll be seriously impressed by the impact it can have on your business. And the best part is you can activate only those features that you need to make your company more productive. It starts with HD voice, the clearest a business call can get. That’s just scratching the surface.
With Hosted VoIP, there’s no box on your premises, so there’s no hardware to upgrade in order to take advantage of new features and technologies.
You’ll be able to leverage powerful features including:
- The flexibility to scale up or down as your needs change
- An effective, intuitive user interface
- Leading application integration – Salesfore.com, Microsoft Outlook, etc.
- Total control, right from your fingertips (through desktop browsers and mobile devices
- Limitless call routing features for optimal productivity
Not sure if VoIP is right for you? Here are some common questions and concerns our clients have.
All cloud-based applications rely on Internet connectivity, but with a hosted PBX solution, when you lose your broadband connection your communication infrastructure remains available. In other words, your Internet connection is no longer a single point of failure. When your PBX resides in the cloud, you’re provided with a plethora of call routing options. For example, our cloud-based PBX includes features like find-me-follow-me, voicemail to email, and all calls have the ability to be automatically forwarded and routed to virtually any person, device, or location. Plus, we’ll architect a redundant broadband solution with multiple seamless Internet connections, cutting your costs.
No, you do not require a second Internet connection for business resiliency. However, a second Internet connection is recommended, as it provides a great way to further solidify your network solution.
What experiences have led you to this conclusion? When implemented properly, a hosted PBX solution is more reliable than a premise-based solution, as it can scale to meet your business’s evolving needs, and provides benefits that traditional phone systems cannot match. Hosted PBX also reduces the capital expenditure of a new phone system, safeguarding it against technological obsolescence, broadband failures, and natural disasters.
Yes, our cloud-based phone systems include features most organizations couldn’t afford with their existing phone system. You now have the ability to manage these great features via our easy to use web interface, with no expertise needed. You’ll be able to access carrier-class scalability, and API-extensible apps such as Salesforce.com or Outlook, providing you with a simple solution for all your communication needs.
The benefit of our cloud-based PBX platform is that you’ll never have to deal with a traditional, long distance carrier again. We manage all carrier connectivity in the cloud, with ‘cross-connects’ directly to the PSTN. Our platform includes connectivity to multiple carriers for redundancy purposes, so no single carrier issue will impact your business. Our carriers are chosen, and maintain favor with us based on their reliability and costs.